My devices' wireless signal is permanently low or breaks down frequently

To gain an overview of the signal strength of each Raumfeld device in your network, open Settings > Network > Network Analysis.

A Loss of WIFI Signal

The constant loss of a device's WIFI signal even at high signal strength is due to interferences with other wireless networks. By changing the wifi channel, you eliminate this interference and can fix this issue. Should your system contain a Raumfeld Base simply try out different channels as described in the online manual (Modifying of the Channel Setting (Raumfeld Base)) and see if the signal strength becomes steady. Access points from other manufacturers usually offer an according to configuration option in their administration interface. 

Alternatively, you may contact our service team, which is happy to assist you with the detection of the best channel available.

B Constant Low Signal Strength

If the signal strength of individual wireless devices is constantly beneath 50%, steps should be taken to upgrade the WIFI reception of the device and therewith the music playback reliability. In most cases, it is sufficient to reduce the distance or the number of obstacles between your Raumfeld Base and your playback device. Simply check out if the reception increases when positioning the devices at different places.

In general, the fewer walls and ceilings between the devices, the better the reception is. Thick walls made from concrete or clay brick will especially abate the signal. Often a relocation of a few centimetres is enough to bypass any problems.

Mind the following advice that accounts for both, systems with Raumfeld Base or systems that are run with an access point from another manufacturer:

• Position the Raumfeld Base or the third party access point you utilise rather high up, on a cupboard for example. Make sure there's some space towards the wall. Do not position the device on the floor or in a corner.
• If you make use of a wireless phone there may be interferences with the WIFIsignal. Therefore, do not position the Base or the third party access point you utilise right next to the phone's base station.
• Set up the devices in a way that ensures there are a minimum amount of obstacles in between your access point and the playback device. Avoid setting up the Raumfeld devices in alcoves or behind prominent corners.
• Make sure there are no large-scale metal bodies between the access point and playback devices (e.g. radiators or fridges)
• Large plants may also block the signal due to their moisture content and should not be between the access point and playback devices.

 If the reception does not increase after a repositioning we suggest using a standard WIFI repeater or connecting single components of your Raumfeld system with your existing wireless access point (see Connecting of your Raumfeld devices with your personal access point in the online manual). Please contact our service team to find the perfect solution for you.