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The collection takes place in Germany by DHL or a forwarding agency. For pickups from abroad, please contact our customer service.   For freight forwarding collections, we will instruct the freight...

Device Updates and Firmware If your product does not appear in this overview of available updates, the software it was shipped with is still the latest version, or no update is available. Please no...

The distortion factor is a measure for non-linear distortions of audio signals. So-called overtones are added to the original sound. The lower the distortion factor of a system, the better. A high ...

Warranty We give 12 years warranty on cabinets, chassis and crossovers of our passive speakers.This applies, for example, to ULTIMA 40 speakers (passive), THEATER 500 speakers and SYSTEM 4 THX spea...

Each CONSONO variant is perfectly designed for comprehensive living room sound reinforcement. The CONSONO 15 is suitable for acoustically used areas of 20 square meters. For powerful sound from a C...

In case of WIFI connection problems or problems setting up devil streaming devices, please go through the following points: Restart It is possible that settings are loaded incorrectly when communi...

If you have already sent in your devil device for repair and would like to reach our workshop directly: Phone number: +49 30 217 84 225 (currently only in German)Mondays to Fridays: 9 am - 3 pm. Pl...

The delivery has arrived, but does not correspond to your order - you have received the wrong colour or the wrong item? Unfortunately, mistakes happen even with us. This is very annoying - let us k...

  Dynamore® Ultra stereo widening, integrated into the CINEBAR ONE/ONE+, is a technology that makes the distance between the front speakers appear acoustically wider. This creates an impressive, sp...

Do you have a CONCEPT E 450 Digital 5.1 and want to play back media in DTS format but it does not work? Before you contact us, please go through the following checklist: What does the front panel ...