When will I receive my replacement device?

Prerequisite: 

You have reported a defect to us and we have arranged a replacement. Then you packed your device securely and sent it to our warehouse using the return label we provided.

What happens next?

1. The contracted shipping company delivers the goods to our warehouse. 
2. Once your defective device has arrived at our warehouse according to the shipping company's tracking, it will be recorded and inspected as soon as possible. 
3. You will receive a separate confirmation of receipt by email.
4. After this initial check, we will ship a new device within 1-2 days, provided it is in stock. 
5. From the time of shipment, you will receive a confirmation by email. This allows you to use the devil tracking.

Other information

• I sent my device to devil without prior arrangement. 
  Please contact us. We will assist you as best as possible in locating your package/device.
• I have not received any notification
  If you have not received a confirmation of receipt or shipping confirmation, please contact us.
• I have a shipping confirmation, but the status does not change
  Here you can find more information: The status of the DHL shipment does not change
• The delivery address for the replacement device is incorrect
  Please contact us.