When will I receive my money back after a return or cancellation?

Cancellation:

• You can find information about cancellations here.
• In case of a cancellation, if you have already paid, you will receive the money back via the original payment method within 3 business days. 

 Return:

• You can find information about returns here.
• After you have initiated the return through our service portal or with our customer service, you will receive all information on how to send the goods back to us.
• After the goods have been received by us, we will send you an email confirming receipt of the goods. Then the returned goods will be inspected.
• You will also receive confirmation of your credit via email - after the inspection of the goods is completed. This process can take up to 10 business days.

We refund your money via the original payment method you used:

• Credit card payment: 
  The credit will be applied to the credit card used for the purchase.
• PayPal payment: 
  The credit will be applied to the PayPal account used for the purchase.
• Prepayment/Bank transfer payment: 
  Please provide us with your IBAN and BIC when you register the return with us.
• Amazon Pay payment: 
  The credit will be applied to your Amazon account.
• Invoice purchase: 
  For invoice purchases and payments already made, the refund will be processed through the contract partner UNZER.