Cost Estimate Outside Warranty/Guarantee

If a material defect occurs in your devil product after the expiration of the warranty and guarantee periods, we can offer (depending on the product) professional paid repair service. 

If you are unsure whether your product is defective, please refer to this article: My product appears to be defective

If you would like to order a repair, please contact us.

As soon as your device is with us, we will send you a cost estimate by email within 5-7 business days. If you accept our offer within a 4-week period by email or letter, the repair order will be confirmed. We will require approximately 10 business days (from contract conclusion) to complete the repair.

We cover the costs for shipping to our workshop and for preparing the cost estimate.

The return shipping is chargeable—both if you accept or reject the cost estimate. Specific information (depending on the product) will be provided by our support team and in our terms and conditions.

Do you have questions about the status of the repair or the cost estimate? Please use this link: Contact the workshop / Repair status

The cost estimate includes:

What costs may you incur for the repair?

How expensive your repair will be always depends on the effort and the materials used. Please understand that we cannot provide specific prices at this point. Nevertheless, we try to explain the items a little more below: 

1. Shipping costs: Return shipping is chargeable—both if you accept or reject the cost estimate.
    
2. Small materials (parts): These costs cover the materials we need for the repair (e.g., a damaged component). This does not include the component itself that needs to be replaced.
   These can be, for example, solder, capacitors, or screws.
    
3. Spare parts: This item is only listed if we need a spare part for the repair. Spare parts are components used to replace defective, worn, or damaged parts of the device to make it functional again.
    
4. Workshop spare parts costs: These are flat rates for spare parts that we have sourced from fully functional devices. This item is only listed if we install a spare part.
    
5. Labor time: This includes the following activities:
   • Goods receipt
     - Receiving goods, unpacking, and checking for transport damage.
     - Booking goods in the system and preparing them for the workshop.
   • Fault analysis
     - Testing/checking the device (1st test).
     - Opening the device and identifying the fault (test equipment, test media, etc.).
     - Closing the device and preparing the cost estimate (KVA).
   • Repairing the device
     - Opening the device.
     - Exposing/removing the affected component, removing any obstructive components.
     - Replacing defective parts (removing components, cleaning solder joints, soldering new components, cleaning solder joints).
     - Reinstalling removed components, restoring disconnected cable routing.
     - Checking and closing the device.
     - Final inspection and cleaning the device.
     - Preparing the cost estimate invoice.

   • Goods issuance

     - Packing the device securely for shipping and creating the shipping label.
     - Preparing the goods for the shipping service provider and handing them over.