Our shipping service providers (DHL, DHL International, freight forwarding) are still experiencing very high order volume, which may cause delivery delays or incomplete deliveries.
Please note:
- You can track your shipment here. You only need your order number (starting with 3) from your order confirmation and your post code.
- If you have only received part of your order, please be patient - the rest will come.
We will always work with our shipping service providers to ensure that your products reach you as quickly as possible.
We hand over your order with a fixed shipping destination to our shipping service provider. In this status a change of the shipping address by us is no longer possible.
Whether you can still change the address after shipping is up to the individual service provider, please contact the appropriate shipping company.
You will receive appropriate shipping information by e-mail from the time of shipment. There is also the possibility of contacting the respective shipping company.
When ordering via DHL, please use the option of the DHL Wunschpaket. In the shipping confirmation, which you receive by mail, you will find the item:
You will then be redirected to the DHL page and can store the desired date or desired location.
For orders via UPS: Contact
For freight forwarding deliveries you will receive separate information by e-mail or phone call to arrange an appointment, please clarify here directly with the freight forwarder your desire for an alternative shipping address.
Please note that an alternative delivery address is generally excluded for instalment and invoice purchases.
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