The box is damaged, maybe the contents?

Please document the condition of the packaging upon receipt of the delivery, preferably with a photo.

If there are any anomalies in a freight forwarder delivery, be sure to get a receipt for any damage from the freight forwarder.

In case of doubt, you can also refuse acceptance. Please inform us then Contact

You or perhaps a neighbour has accepted the delivery? Please check the product. Often only the carton has been damaged, but your device is technically and visually in order.

However, if the device shows optical or/and technical defects, please contact our customer service immediately: Contact