Who orders the collection of the goods?

The collection takes place in Germany by DHL or a forwarding agency.

For pickups from abroad, please contact our customer service.

For freight forwarding collections, we will instruct the freight forwarder for a collection day of your choice (collection time Mon-Fri, 10 am - 4 pm, at least three working days in advance).

For pickups by DHL, you will receive a pickup link from us by mail (valid for 30 days). Please select this link and follow the instructions. You have the option to specify a pick up date and pickup location. Please do not forget the number of packages to be picked up!

For logistical reasons, please set the pickup date to at least two business days in advance.

The time window for postal pick-ups is Mon-Sat - it is the regular letter carrier who picks up the parcel after being instructed to do so. If you are not present on the agreed collection date for DHL parcel collections, the letter carrier will drop the selected number of returns labels in your mailbox.