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REAL BLUE TWS 2 / REAL BLUE TWS 3: Frequently Asked Questions

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How can I tell if I have the REAL BLUE TWS 2 or REAL BLUE TWS 3 model?

Check the number of LEDs on the front of the charging case:

- 4 LEDs = REAL BLUE TWS 3 charging case (left in the picture)

- 3 LEDs = REAL BLUE TWS 2 charging case
real-blue-tws-3-night-black-guide.jpgreal-blue-tws-2-night-black-guide.jpg

Where can I find the user manual?

All devil user manuals can be found here. 

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Where can I find suitable replacement parts?

In our webshop you can find, among other things, silicone ear adapters, earphones, or even the individual charging case for your REAL BLUE TWS/ TWS 2/ TWS.

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The REAL BLUE TWS 2 / TWS 3 headphones will not charge

  • Make sure the headphones are properly inserted into the charging case.
  • Make sure the battery of the charging case is not empty.
  • Check if there is dirt or deposits on the charging contacts in the case 
    or on the headphones.
  • If your headphones were exposed to high or low temperatures, let them adjust to 
    room temperature and then try charging them again.

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The battery of the REAL BLUE TWS 2 / TWS 3 charging case will not charge

  • Check the battery level of the case by opening it. If needed, charge the case with the supplied USB-C cable.
  • Make sure both ends of the USB cable are properly and securely plugged in.
  • If your charger was exposed to high or low temperatures, let it adjust to 
    room temperature and then try charging it again.

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The REAL BLUE TWS 2 / TWS 3 headphones do not turn on automatically

  • If the battery level is too low, first place the headphones in the charging case to start charging.
  • Make sure the headphones are not in standby mode, and if necessary, wake them up by tapping the multifunction areas.

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The REAL BLUE TWS 2 / TWS 3 headphones will not connect to the mobile device

  • Make sure Bluetooth is enabled on your mobile device.
  • On the mobile device: turn Bluetooth off and on again.
  • Delete the devil headphones from the Bluetooth list on your
    mobile device and reconnect them.
  • Bring your mobile device closer to the headphones and away from interference or obstacles.
  • Try connecting another mobile device as a test.
  • Delete the Bluetooth or pairing list of the headphones and reconnect them.

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How do I delete the Bluetooth device list?

  • To delete the BT device list, place the headphones in the charging case and press 5 times on the L- and 
    R-multifunction areas.

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