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ROCKSTER / ROCKSTER AIR: The battery does not charge and/or discharges very quickly. Is this a defect?

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Updated

This guide is written only for the ROCKSTER and the ROCKSTER AIR. If you have issues with the ROCKSTER AIR 2, please check here or contact us.

 

The ROCKSTER and ROCKSTER AIR have a central control unit which also stores the battery status. In some cases, however, the software may not process this information accurately.

If you suspect that the battery of your ROCKSTER / ROCKSTER AIR (not for ROCKSTER AIR 2) is not charging properly and/or is discharged very quickly, even though the device was actually charged for a long time beforehand, resetting the control unit (devil ROCKSTER reset / devil ROCKSTER AIR reset) can help. To perform the reset, disconnect the integrated battery from the device for approx. 60 min. 

 

devil ROCKSTER Reset / devil ROCKSTER AIR (not for ROCKSTER AIR 2) Reset: Step-by-Step Instructions

  • Unplug the power cord from the wall outlet.
  • Remove the six screws of the battery compartment cover (without affecting the warranty claim, of course).
  • Remove the battery compartment cover.
    In the battery compartment you will see the battery with a red and a black cable with connectors.
    • The red cable always belongs to the positive pole (+) of the battery.
    • The black cable always belongs to the negative pole (-) of the battery.
  • Push the plastic cap from the lug onto the cable so that you can see the lug.
  • Using a small pair of pliers, gently press down the latch (4) and pull the connector (1) off the battery.

mceclip0.png

  • Remove the battery from the device. 

    ROCKSTER AIR (see also page 26 of the operating instructions)
    mceclip1.png

ROCKSTER (see also page 19 of the operating instructions)

 

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  • Leave the device without power supply for 60 minutes.
  • Connect the unit without the battery to the mains and switch it on.
  • After approx. 10 s, disconnect the device from the power supply again and reinsert the battery.
    • Make sure that the cables are connected correctly:
      • The red cable always belongs to the positive pole (+) of the battery.
      • The black cable always belongs to the negative pole (-) of the battery.
  • Now charge the battery for approx. 12 hours.
  • The battery should now reach its normal performance.

If the above steps do not lead to success, please call us.

 

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